Returns & Exchanges

At Martie, we strive to reduce food waste and ensure your satisfaction with every order. Due to the perishable nature of our products, we offer a flexible resolution process for items that arrive damaged or incorrect.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged item or incorrect product along with the shipping label on the box within 7 days of delivery.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos you captured to initiate a claim.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a refund or store credit, as we do not accept physical returns of food items.

• 4.
  Receive Resolution

  Once approved, a refund will be processed to your original payment method or a credit will be applied to your Martie account for future savings.